Overview
At Purchase E-Smokes we want you to be satisfied with your order. If you are not happy with your purchase, you may be eligible for a return or refund under the conditions below.
Returns
Products can be returned within 14 days of delivery.
Items must be unused, unopened, and in their original packaging.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Refunds
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be issued to your original payment method within 7–10 business days.
Shipping charges are non-refundable unless the error was on our side.
Exchanges
We only replace items if they are defective or damaged. To request an exchange, please contact us at info@purchaseesmokes.com
before sending your item back.
Non-Returnable Items
Opened or used products (due to hygiene and safety reasons)
Clearance or discounted items
Gift cards (if offered in the future)
Contact
To request a return or ask questions, reach us at:
Email: info@purchaseesmokes.com